At Katch Saudi, we constantly work on ensuring ultimate customer satisfaction and exceeding your expectations.

  • For any complaint or request for exchange, please email us on info@katchsaudi.com.
  • Please note that we do not accept refunds, however the value of any returned item will remain in your account and can be used to purchase of other products.
  • You may request to exchange a product for another one of equal or higher value, within 10 calendar days of receipt.
  • Personalized items are not exchangeable.
  • Katch Saudi is not responsible for any shipping charges, taxes, or any other fees on returned items and new handlings.
  • Returns will only be accepted if the products are still intact and with their original packaging.