At Katch Saudi, we constantly work on ensuring ultimate customer satisfaction and exceeding your expectations.

For any complaint or request for exchange, please email us on

Please note that we do not accept refunds, however the value of any returned item will remain in your account and can be used to purchase of other products.

You may request to exchange a product for another one of equal or higher value, within 10 calendar days of receipt.

Personalized items are not exchangeable.

Katch Saudi is not responsible for any shipping charges, taxes, or any other fees on returned items and new handlings.

Returns will only be accepted if the products are still intact and with their original packaging.